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Requirements for running myAvatar natively on Windows PC

Client PC

	Minimum	Recommended
Processor	gigahertz (GHz) or faster 32-bit (x86)	2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit ^†
Memory	1GB Memory or greater ^†(This is in addition to base OS and other application requirements)	2GB Memory or greater^†This is in addition to base OS and other application requirements)
Hard Drive	1GB or greater ^†(This is in addition to base OS and other application requirements)	2GB or greater^†(This is in addition to base OS and other application requirements)
OS	Windows 10 (Microsoft Extended Support up through 10/14/2026), Windows 11 Windows Surface	Windows 11 Windows Surface
Monitor	VGA or higher (1024 x 768 pixels) Monitors with resolution known as 1080p or FHD(1920x1080) and K / Ultra HD (3840 x 2160), 2K / QHD (2560 x 1440) is not supported. This includes all high resolution and retina displays such as (Microsoft Surface and HP Spectre) Avatar will show very small. Support is under review.	VGA or higher (1024 x 768 pixels) Monitors with resolution known as 1080p or FHD(1920x1080) and K / Ultra HD (3840 x 2160), 2K / QHD (2560 x 1440) is not supported. This includes all high resolution and retina displays such as (Microsoft Surface and HP Spectre) Avatar will show very small. Support is under review.
Mouse	Microsoft Mouse, or compatible pointing device	Microsoft Mouse, or compatible pointing device
Network	50kbs per Concurrent user Latency below 50ms Jitter below 2ms Avatar Methadone: 60kbs per user	60kbs+ per Concurrent User^† Latency below 40ms^† Jitter below 2ms Avatar Methadone 100kbs+ per Concurrent user
Browser	Chrome (Latest Official Release minus 2) Firefox (Latest Official Release minus 2) MS Edge (Latest Official Release minus 2)	Chrome (Latest Official Release) Firefox (Latest Official Release) MS Edge (Latest Official Release)
Java	Recommended to use the latest released and supported version due to incremental security fixes available in each release JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. Prior Supported Version History (32-bit only) Middleware Build 3135 or higher requires 1.8 u25 or higher JRE 1.8.461 Requires MW 3700-002 or later. JRE 1.8.451 Requires MW 3700-002 or later. JRE 1.8.441, 431,421,411,401,391,381,371,361,351,341,331,321,311, 301, 291, 281 Requires MW 3197 or later. JAWS 18 supported on JRE 1.8.151 with MW Build 1956	Recommended Latest Version (32-bit only) JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. ** Support for Java 1.8 Update 291 or higher requires myAvatar MW 3197 or later. JBoss 4 users need to upgrade to JBoss7 (current version:-2022.01.01.build-3328) *JAWS 18 supported on JRE 1.8.151 with MW Build 1956

*Notes: Middleware configuration Needs: The rpclient_local.properties setting should exist for each supported version of the OS versions used. For example: radplusclient.supportedSystem.Windows_10=Yes".

OS Versions No longer supported: Windows XP, 7, 8, 8.1, 8RT, 10. (Windows 10 can be supported with extended Microsoft support agreements up through 10/14/2026)

^†All product specifications are guidelines based on a standard demand of the application only. A multi-tasking computer system would include core OS requirements, other applications and processes, and the variability of usage and setup of

UndefinedNameError: reference to undefined name 'AVSolutionSuite' (click for details)

Callstack:
    at (EHR/myAvatar/General_System_Administration/Setup/myAvatar_Windows), /content/body/div/p[2]/span, line 1, column 1
    at wiki.page()
    at (Resources/Netsmart_Solution_Requirements/myAvatar), /content/body/div[2]/pre, line 2, column 10

. These will need to be considered for the final computer specifications desired for optimal performance.

JRE patch-set updates are not supported. This includes 8u72 and 8u74.

JAWS known limitations

Forms that do not respond to JAWS:

Treatment Plan
Individual Cash Posting (posting grid section)
Any forms with a TDE (Tabular Data Entry) grid
Widgets such as “myCalendar”, client Medications, Coming in Today
All tab keys must be kept in the correct sequence.

Requirements for running myAvatar via Windows Virtual Machine on macOS

System requirements for Client PC

	Minimum	Recommended
Processor	Core i5 Quad Core 2.5 GHz 64 bit	Core i7 quad core 3.0+ GHz 64 bit ^†
Memory	8 GB (4 GB for OSX and 4GB for Single VM)	12 GB (6 GB for OSX and 6 GB for Single VM) ^†
Hard Drive	20 GB Available for VM	SDD/Hybrid mechanical: 40 GB Available for each VM ^†
Mac OS	Note: OS X Leopard v10.5.x is not supported OS X Snow Leopard (10.6.8 or later) OS X Lion (10.7.4 or later) OS X Mountain Lion (10.8)	macOS High Sierra 10.13
Windows VM OS	Windows 11 (Windows 10 only if on Microsoft Extended support through 10/14/2026)	Windows 11
Monitor	VGA or higher (1024 x 768 pixels)	VGA or higher (1024 x 768 pixels)
Mouse	Microsoft Mouse, or compatible pointing device	Microsoft Mouse, or compatible pointing device
Network	50kbs per Concurrent user Latency below 50ms Jitter below 2ms	60+kbs per Concurrent User^† Latency below 40ms^† Jitter below 2ms
Windows VM Browser	IE 11 (32 bit only in compatibility mode) Chrome (Latest Official release + N-2) Firefox (Latest Official release + N-2) MS Edge (Latest Official release + N-2)	IE 11 (32 bit only in compatibility mode) Chrome (Latest Official Release) Firefox (Latest Official Release) MS Edge (Latest Official Release)
Windows VM Java Version	Recommended to use the latest released and supported version due to incremental security fixes available in each release JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. Prior Supported Version History (32-bit only) Middleware Build 3135 or higher requires 1.8 u25 or higher JRE 1.8.461 Requires MW 3700-002 or later. JRE 1.8.451 Requires MW 3700-002 or later. JRE 1.8.441, 431, 411, 401, 391, 381, 371, 351, 341, 333, 321, 311, 301, 291 Requires MW 3197 or later. JAWS supported on JRE 1.7.0_55 and JRE 1.8.151	Recommended Latest Version (32-bit only) JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. ** Support for Java 1.8 Update 291 or higher requires UndefinedNameError: reference to undefined name 'AV' (click for details) Callstack: at (EHR/myAvatar/General_System_Administration/Setup/myAvatar_VM_macOS), /content/body/div/table/tbody/tr[10]/td[2]/p[3]/span/span, line 1, column 1 at wiki.page() at (Resources/Netsmart_Solution_Requirements/myAvatar), /content/body/div[3]/pre, line 2, column 10 MW 3197 or later. JBoss 4 users need to upgrade to JBoss7 (current version:-2022.01.01.build-3328) *JAWS 18 supported on JRE 1.8.151 with MW Build 1956
Additional Software	Parallels Desktop 8+ for Mac	Parallels Desktop 8+ for Mac

These specifications are higher than our standard Windows PC recommendations due to the need to support running against a VM environment. Performance issues were experienced requiring adjustments resulting in the following specifications.

*Notes:

Middleware configuration needs: The rpclient_local.properties setting should exist for each supported version of the Operating Systems (OS) versions used. For example: Windows 10 is currently supported in the latest MW build without additional modifications.
Operating Systems (OS) No longer supported: Windows 7, 8, 8.1, 8RT

UndefinedNameError: reference to undefined name 'AVSolutionSuite' (click for details)

Callstack:
    at (EHR/myAvatar/General_System_Administration/Setup/myAvatar_VM_macOS), /content/body/div/p[3]/span/span/span/span/span, line 1, column 1
    at wiki.page()
    at (Resources/Netsmart_Solution_Requirements/myAvatar), /content/body/div[3]/pre, line 2, column 10

. These need to be considered for the final computer specifications desired for optimal performance.

JRE patch-set updates are not supported. This includes 8u72 and 8u74.

JAWS known limitations

Forms that did not respond to JAWS were:

Treatment Plan
Individual Cash Posting (posting grid section)
Any forms with a TDE (Tabular Data Entry) grid
Widgets such as 'myCalendar', Client Medications, Coming in Today
All tab keys must be kept in the correct sequence

Requirements for single database servers used with myAvatar

Server Recommendations

Netsmart recommends at least two dedicated 64-bit servers for the recommended SANDBOX, BUILD, UAT and PRODUCTION environment installation of RADplus 2013. Each SANDBOX, BUILD, UAT, or PRODUCTION environment requires either a dedicated server or virtual server.

It is recommended that Clients, who will support the Netsmart recommended four environment model, purchase one of the following:

Multi-server 64-bit platform independent Caché key
- Netsmart recommends a multi-server key for shared usage between all environments and platform independence for potential future changes to the OS/bit set or existing mixed platforms to be supported between the four environments.
Multi-server 64-bit Caché key
- If the client is confident their OS/bit set platform will not change in the future and their existing four environments will be on a single platform, then this solution still shares the license usage but does not provide platform independence.
Four individual 64-bit Caché keys – Platform independence will provide future migration to a different OS and/or bit set if necessary.
- One key is for SANDBOX
- One key is for the BUILD
- One key is for the UAT
- One key is for PRODUCTION

Database Server (Single DB Server Environment)

	Small (1-50)	Medium (51-250)	Large (251+)	Large - High Availability Qty 2 - Clustered
Processor	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 2) 4 CPU Cores (IBM AIX/Oracle Solaris Only)	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 2) 6 CPU Cores (IBM AIX/Oracle Solaris Only)	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 2) 8 CPU Cores (IBM AIX/Oracle Solaris Only)	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 2) 8 CPU Cores (IBM AIX/Oracle Solaris Only)
Memory	16GB Memory or greater	32GB Memory or greater 16GB Memory (IBM AIX/Oracle Solaris Only)	32GB Memory or greater	32GB Memory or greater
Disk Array	RAID Controller	RAID Controller	RAID Controller	RAID Controller
Hard Drive	300 GB SCSI Hard Drives (Quantity of 3 – RAID 5 configuration)	300 GB SCSI Hard Drives (Quantity of 2 – RAID 1 configuration - OS/Journals) 300 GB SCSI Hard Drives (Quantity of 6 – RAID 10 configuration - Database)	300 GB SCSI Hard Drives (Quantity of 2 – RAID 1 configuration - OS/Journals) 300 GB SCSI Hard Drives (Quantity of 6 – RAID 10 configuration - Database)	300 GB SCSI Hard Drives (Quantity of 2 – RAID 1 configuration - OS/Journals) HBA SAN Card
SAN Storage	-	-	-	10GB FC SAN Storage LUN (Quorum) 100GB FC SAN Storage LUN (RAID 10 configuration - Journals) 300GB FC SAN Storage LUN (RAID 10 configuration - Database)
Network	TCP/IP Network Adapter	TCP/IP Network Adapter	TCP/IP Network Adapter	TCP/IP Network Adapter
OS	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 only supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)
Virtualization	N/A	N/A	N/A	N/A
Power	Redundant Power Supplies	Redundant Power Supplies	Redundant Power Supplies	Redundant Power Supplies
Peripheral	CD/DVD Drive	CD/DVD Drive	CD/DVD Drive	CD/DVD Drive

Requirements for web servers and middleware servers

	Small	Medium	Large	Large - High Availability Qty 2 - Load Balanced
Web Hosting Platform	Undertow	Undertow	Undertow	Undertow
Processor	N/A (On DB Server)	Dual Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 1) 2 CPU Cores (IBM AIX/Oracle Solaris only)	Dual Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 2) 2 CPU Cores (IBM AIX/Oracle Solaris only)	Dual Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 2) 2 CPU Cores (IBM AIX/Oracle Solaris only)
Memory	N/A (On DB Server)	8GB Memory or greater	8GB Memory or greater	8GB Memory or greater
Disk Array	N/A (On DB Server)	RAID Controller	RAID Controller	RAID Controller
Storage Requirement for AIX	10 GB per middleware instance	10 GB per middleware instance	10 GB per middleware instance	10 GB per middleware instance
Hard Drive	N/A (On DB Server)	146 GB SCSI Hard Drives (Quantity of 2 – RAID 1 configuration) 300 GB SCSI Hard Drive (Quantity of 3 - RAID 5 configuration) (AIX IBM/Oracle Solaris Only)	146 GB SCSI Hard Drives (Quantity of 2 – RAID 1 configuration) 300 GB SCSI Hard Drive (Quantity of 3 - RAID 5 configuration) (AIX IBM/Oracle Solaris Only)	146 GB SCSI Hard Drives (Quantity of 2 – RAID 1 configuration) 300 GB SCSI Hard Drive (Quantity of 3 - RAID 5 configuration) (AIX IBM/Oracle Solaris Only)
Network	N/A (On DB Server)	TCP/IP Network Adapter	TCP/IP Network Adapter	TCP/IP Network Adapter
OS	N/A (On DB Server)	Windows Server® 2003/2008/2012/2016/2019 X64 Red Hat Enterprise Linux v.4,5,6,7 Advanced Platform for x86-64 Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64) or IBM AIX V5.3,6.1,7.1, 7.2	Windows Server® 2003/2008/2012 /2016/2019 X64 Red Hat Enterprise Linux v.4,5,6,7 Advanced Platform for x86-64 Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64) or IBM AIX V5.3,6.1,7.1, 7.2	Windows Server® 2003/2008/2012/2016/2019 X64 Red Hat Enterprise Linux v.4,5,6,7 Advanced Platform for x86-64 Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64) or IBM AIX V5.3,6.1,7.1, 7.2
Virtualization	N/A (On DB Server)	N/A	N/A	N/A
Power	N/A (On DB Server)	Redundant Power Supplies	Redundant Power Supplies	Redundant Power Supplies
Peripheral	N/A (On DB Server)	CD/DVD Drive	CD/DVD Drive	CD/DVD Drive

Requirements for multiple database servers used with myAvatar

Avatar Database Environment Server(s): BUILD/UAT/SANDBOX (MSE Architecture)

	Small	Medium	Large	Large - High Availability
Processor	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 1) 2 CPU Cores per Virtual server (IBM AIX/Oracle Solaris Only)	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 1) 2 CPU Cores per Virtual server (IBM AIX/Oracle Solaris Only)	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 1) 2 CPU Cores per Virtual server (IBM AIX/Oracle Solaris Only)	Quad Core Intel® Xeon™ Processor, 2.8GHz or Greater (Quantity of 1) 2 CPU Cores per Virtual server (IBM AIX/Oracle Solaris Only)
Memory	16GB Memory or greater 4GB Memory per virtual server (IBM AIX/Oracle Solaris Only)	16GB Memory or greater 4GB Memory per virtual server (IBM AIX/Oracle Solaris Only)	16GB Memory or greater 4GB Memory per virtual server (IBM AIX/Oracle Solaris Only)	16GB Memory or greater 4GB Memory per virtual server (IBM AIX/Oracle Solaris Only)
Disk Array	RAID Controller	RAID Controller	RAID Controller	RAID Controller
Hard Drive	450 GB SCSI Hard Drives (Quantity of 3 – RAID 5 configuration) 100GB per virtual server(IB AIX/Oracle Solaris Only)	450 GB SCSI Hard Drives (Quantity of 3 – RAID 5 configuration) 100GB per virtual server(IB AIX/Oracle Solaris Only)	450 GB SCSI Hard Drives (Quantity of 3 – RAID 5 configuration) 100GB per virtual server(IB AIX/Oracle Solaris Only)	450 GB SCSI Hard Drives (Quantity of 3 – RAID 5 configuration) 100GB per virtual server(IB AIX/Oracle Solaris Only)
Network	TCP/IP Network Adapter	TCP/IP Network Adapter	TCP/IP Network Adapter	TCP/IP Network Adapter
OS	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)	Windows Server® 2003/2008 R2 X64, 2012-2019 Supported only for Cache 2017.2 Red Hat Enterprise Linux v.4,5,6 Advanced Platform for x86-64 (v7 for x86-64 Only supported for Cache 2017.2) Oracle Solaris 10 for SPARC-64 or x86-64 (11 for SPARC-64 Only Supported for Cache 2017.2) IBM AIX V5.3,6.1,7.1 (7.2 only supported for Cache 2017.2)
Virtualization	VMware or Microsoft HyperV Virtualization (3 Virtual Servers - UAT, Sandbox, & Build) IBM LPARS or Solaris Zones (3 Virtual Servers - UAT/Sandbox/Build for IBM AIX/Oracle Solaris Only)	VMware or Microsoft HyperV Virtualization (3 Virtual Servers - UAT, Sandbox, & Build) IBM LPARS or Solaris Zones (3 Virtual Servers - UAT/Sandbox/Build for IBM AIX/Oracle Solaris Only)	VMware or Microsoft HyperV Virtualization (3 Virtual Servers - UAT, Sandbox, & Build) IBM LPARS or Solaris Zones (3 Virtual Servers - UAT/Sandbox/Build for IBM AIX/Oracle Solaris Only)	VMware or Microsoft HyperV Virtualization (3 Virtual Servers - UAT, Sandbox, & Build) IBM LPARS or Solaris Zones (3 Virtual Servers - UAT/Sandbox/Build for IBM AIX/Oracle Solaris Only)
Power	Redundant Power Supplies	Redundant Power Supplies	Redundant Power Supplies	Redundant Power Supplies
Peripheral	CD/DVD Drive	CD/DVD Drive	CD/DVD Drive	CD/DVD Drive