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Requirements for running myAvatar via Windows Virtual Machine on macOS

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System requirements for Client PC

  Minimum Recommended
Processor Core i5 Quad Core 2.5 GHz 64 bit Core i7 quad core 3.0+ GHz 64 bit †
Memory 8 GB (4 GB for OSX and 4GB for Single VM) 12 GB (6 GB for OSX and 6 GB for Single VM) †
Hard Drive 20 GB Available for VM SDD/Hybrid mechanical: 40 GB Available for each VM †
Mac OS

Note: OS X Leopard v10.5.x is not supported

OS X Snow Leopard (10.6.8 or later)

OS X Lion (10.7.4 or later)

OS X Mountain Lion (10.8)

 macOS High Sierra 10.13
Windows VM OS Windows 10    (Windows 11 is currently supported) Windows 10
Monitor VGA or higher (1024 x 768 pixels) VGA or higher (1024 x 768 pixels)
Mouse

Microsoft Mouse, or compatible pointing device

 Microsoft Mouse, or compatible pointing device
Network

50kbs per Concurrent user

Latency below 50ms

Jitter below 2ms

60+kbs per Concurrent User†

Latency below 40ms†

Jitter below 2ms
Windows VM Browser

IE 11

(32 bit only in compatibility mode)

Chrome (16-69)

Firefox (10-62)

MS Edge (89+)

IE 11

(32 bit only in compatibility mode)

Chrome (Latest Official Release)

Firefox (Latest Official Release)

MS Edge (89+)
Windows VM Java Version

Recommended to use the latest released and supported version due to incremental security fixes available in each release

JRE 1.8.421 is supported. Requires MW Build 3197 or later.

 

Prior Supported Version History (32-bit only)

*Middleware Build 3135 or higher requires 1.8 u25 or higher

JRE 1.8.411 Requires MW 3197 or later.

JRE 1.8.401 Requires MW 3197 or later.

JRE 1.8.391 Requires MW 3197 or later.

JRE 1.8.381 Requires MW 3197 or later.

JRE 1.8.371 Requires MW 3197 or later.

JRE 1.8.361 Requires MW 3197 or later.

JRE 1.8.351 Requires MW 3197 or later.

JRE 1.8.341 Requires MW 3197 or later.

JRE 1.8.333 Requires MW 3197 or later.

JRE 1.8.321 Requires MW 3197 or later.

JRE 1.8.311 Requires MW 3197 or later.

JRE 1.8.301 Requires MW 3197 or later.

JRE 1.8.291 Requires MW 3197 or later.

JRE 1.8.281 Requires MW Build 2017.00.00 Build 1881 or higher

JRE 1.6. u22  to u49 (Known security faults, not recommended) (Windows 8+ requires JRE 1.6 u38 or later versions)

JRE 1.7.0_45

JRE 1.7.0 u51 (RADplus 2011 or higher + MW Build 2014.01.00.1276 or higher)

JRE 1.7 u55 to u80 (RADplus 2011 or higher + MW Build 2014.01.00.1276 or higher)

JRE 1.8 u5 to u71, 73 * (RADplus 2011 or higher + MW Build 2014.01.00.1276 or higher)

JRE 1.8 u77-131 Requires MW Build 2016.01.00 build 1735 or higher

*JRE 1.8u141 is currently not supported.  

JRE 1.8u144-241 is supported. Requires MW Build 2017.00.00 Build 1881 or higher

*JAWS supported on JRE 1.7.0_55 and JRE 1.8.151

Recommended Latest Version (32-bit only)

JRE 1.8.421 is supported. Requires MW Build 3197 or later.

** Support for Java 1.8 Update 291 or higher requires

UndefinedNameError: reference to undefined name 'AV' (click for details)
Callstack:
    at (EHR/myAvatar/SysAdmin/Setup/myAvatar_VM_macOS), /content/body/div/table/tbody/tr[10]/td[2]/p[3]/span/span, line 1, column 1
 MW 3197 or later. JBoss 4 users need to upgrade to JBoss7 (current version:-2022.01.01.build-3328)

*JAWS 18 supported on JRE 1.8.151 with MW Build 1956
Additional Software Parallels Desktop 8 for Mac Parallels Desktop 8 for Mac

These specifications are higher than our standard Windows PC recommendations due to the need to support running against a VM environment. Performance issues were experienced requiring adjustments resulting in the following specifications.

*Notes: 

  • Middleware configuration needs: The rpclient_local.properties setting should exist for each supported version of the Operating Systems (OS) versions used. For example: Windows 10 is currently supported in the latest MW build without additional modifications.
  • Operating Systems (OS) No longer supported:  Windows 7, 8, 8.1, 8RT

†All product specifications are guidelines based on a standard demand of the application only. A multi-tasking computer system would include core OS requirements, other applications and processes, and the variability of usage and setup of

UndefinedNameError: reference to undefined name 'AVSolutionSuite' (click for details)
Callstack:
    at (EHR/myAvatar/SysAdmin/Setup/myAvatar_VM_macOS), /content/body/div/p[3]/span/span/span/span/span, line 1, column 1
. These need to be considered for the final computer specifications desired for optimal performance.

JRE patch-set updates are not supported.  This includes 8u72 and 8u74.

JAWS known limitations

Forms that did not respond to JAWS were:

  • Treatment Plan
  • Individual Cash Posting (posting grid section)
  • Any forms with a TDE (Tabular Data Entry) grid
  • Widgets such as 'myCalendar', Client Medications, Coming in Today
  • All tab keys must be kept in the correct sequence