Requirements for running myAvatar natively on Windows PC
Client PC
| Minimum | Recommended | |
|---|---|---|
| Processor | gigahertz (GHz) or faster 32-bit (x86) | 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit † |
| Memory | 1GB Memory or greater † (This is in addition to base OS and other application requirements) | 2GB Memory or greater† This is in addition to base OS and other application requirements) |
| Hard Drive | 1GB or greater † (This is in addition to base OS and other application requirements) | 2GB or greater† (This is in addition to base OS and other application requirements) |
| OS |
Windows 10 (Microsoft Extended Support up through 10/14/2026), Windows 11 Windows Surface |
Windows 11 Windows Surface
|
| Monitor |
VGA or higher (1024 x 768 pixels) Monitors with resolution known as 1080p or FHD(1920x1080) and K / Ultra HD (3840 x 2160), 2K / QHD (2560 x 1440) is not supported. This includes all high resolution and retina displays such as (Microsoft Surface and HP Spectre) Avatar will show very small. Support is under review. |
VGA or higher (1024 x 768 pixels) Monitors with resolution known as 1080p or FHD(1920x1080) and K / Ultra HD (3840 x 2160), 2K / QHD (2560 x 1440) is not supported. This includes all high resolution and retina displays such as (Microsoft Surface and HP Spectre) Avatar will show very small. Support is under review. |
| Mouse | Microsoft Mouse, or compatible pointing device | Microsoft Mouse, or compatible pointing device |
| Network |
50kbs per Concurrent user Latency below 50ms Jitter below 2ms Avatar Methadone: 60kbs per user |
60kbs+ per Concurrent User† Latency below 40ms† Jitter below 2ms Avatar Methadone 100kbs+ per Concurrent user |
| Browser |
Chrome (Latest Official Release minus 2) Firefox (Latest Official Release minus 2) MS Edge (Latest Official Release minus 2) |
Chrome (Latest Official Release) Firefox (Latest Official Release) MS Edge (Latest Official Release) |
| Java |
Recommended to use the latest released and supported version due to incremental security fixes available in each release JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. Prior Supported Version History (32-bit only) *Middleware Build 3135 or higher requires 1.8 u25 or higher JRE 1.8.461 Requires MW 3700-002 or later. JRE 1.8.451 Requires MW 3700-002 or later. JRE 1.8.441, 431,421,411,401,391,381,371,361,351,341,331,321,311, 301, 291, 281 Requires MW 3197 or later. *JAWS 18 supported on JRE 1.8.151 with MW Build 1956 |
Recommended Latest Version (32-bit only) JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. ** Support for Java 1.8 Update 291 or higher requires myAvatar MW 3197 or later. JBoss 4 users need to upgrade to JBoss7 (current version:-2022.01.01.build-3328) *JAWS 18 supported on JRE 1.8.151 with MW Build 1956 |
*Notes: Middleware configuration Needs: The rpclient_local.properties setting should exist for each supported version of the OS versions used. For example: radplusclient.supportedSystem.Windows_10=Yes".
- OS Versions No longer supported: Windows XP, 7, 8, 8.1, 8RT, 10. (Windows 10 can be supported with extended Microsoft support agreements up through 10/14/2026)
†All product specifications are guidelines based on a standard demand of the application only. A multi-tasking computer system would include core OS requirements, other applications and processes, and the variability of usage and setup of
Callstack:
at (EHR/myAvatar/General_System_Administration/Setup/myAvatar_Windows), /content/body/div/p[2]/span, line 1, column 1
JRE patch-set updates are not supported. This includes 8u72 and 8u74.
JAWS known limitations
Forms that do not respond to JAWS:
- Treatment Plan
- Individual Cash Posting (posting grid section)
- Any forms with a TDE (Tabular Data Entry) grid
- Widgets such as “myCalendar”, client Medications, Coming in Today
- All tab keys must be kept in the correct sequence.