Requirements for running myAvatar via Windows Virtual Machine on macOS
System requirements for Client PC
| Minimum | Recommended | |
|---|---|---|
| Processor | Core i5 Quad Core 2.5 GHz 64 bit | Core i7 quad core 3.0+ GHz 64 bit † |
| Memory | 8 GB (4 GB for OSX and 4GB for Single VM) | 12 GB (6 GB for OSX and 6 GB for Single VM) † |
| Hard Drive | 20 GB Available for VM | SDD/Hybrid mechanical: 40 GB Available for each VM † |
| Mac OS |
Note: OS X Leopard v10.5.x is not supported OS X Snow Leopard (10.6.8 or later) OS X Lion (10.7.4 or later) OS X Mountain Lion (10.8) |
macOS High Sierra 10.13 |
| Windows VM OS | Windows 11 (Windows 10 only if on Microsoft Extended support through 10/14/2026) | Windows 11 |
| Monitor | VGA or higher (1024 x 768 pixels) | VGA or higher (1024 x 768 pixels) |
| Mouse |
Microsoft Mouse, or compatible pointing device |
Microsoft Mouse, or compatible pointing device |
| Network |
50kbs per Concurrent user Latency below 50ms Jitter below 2ms |
60+kbs per Concurrent User† Latency below 40ms† Jitter below 2ms |
| Windows VM Browser |
IE 11 (32 bit only in compatibility mode) Chrome (Latest Official release + N-2) Firefox (Latest Official release + N-2) MS Edge (Latest Official release + N-2) |
IE 11 (32 bit only in compatibility mode) Chrome (Latest Official Release) Firefox (Latest Official Release) MS Edge (Latest Official Release) |
| Windows VM Java Version |
Recommended to use the latest released and supported version due to incremental security fixes available in each release JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. Prior Supported Version History (32-bit only) *Middleware Build 3135 or higher requires 1.8 u25 or higher JRE 1.8.461 Requires MW 3700-002 or later. JRE 1.8.451 Requires MW 3700-002 or later. JRE 1.8.441, 431, 411, 401, 391, 381, 371, 351, 341, 333, 321, 311, 301, 291 Requires MW 3197 or later.
*JAWS supported on JRE 1.7.0_55 and JRE 1.8.151 |
Recommended Latest Version (32-bit only) JRE version 1.8.0_471 is supported. Requires MW Update 3700-002 or later. ** Support for Java 1.8 Update 291 or higher requires *JAWS 18 supported on JRE 1.8.151 with MW Build 1956 |
| Additional Software | Parallels Desktop 8+ for Mac | Parallels Desktop 8+ for Mac |
These specifications are higher than our standard Windows PC recommendations due to the need to support running against a VM environment. Performance issues were experienced requiring adjustments resulting in the following specifications.
*Notes:
- Middleware configuration needs: The rpclient_local.properties setting should exist for each supported version of the Operating Systems (OS) versions used. For example: Windows 10 is currently supported in the latest MW build without additional modifications.
- Operating Systems (OS) No longer supported: Windows 7, 8, 8.1, 8RT
†All product specifications are guidelines based on a standard demand of the application only. A multi-tasking computer system would include core OS requirements, other applications and processes, and the variability of usage and setup of Callstack:
at (EHR/myAvatar/General_System_Administration/Setup/myAvatar_VM_macOS), /content/body/div/p[3]/span/span/span/span/span, line 1, column 1
JRE patch-set updates are not supported. This includes 8u72 and 8u74.
JAWS known limitations
Forms that did not respond to JAWS were:
- Treatment Plan
- Individual Cash Posting (posting grid section)
- Any forms with a TDE (Tabular Data Entry) grid
- Widgets such as 'myCalendar', Client Medications, Coming in Today
- All tab keys must be kept in the correct sequence